The AI Viking is committed to protecting the privacy, security and confidentiality of personal information we collect and handle.
The AI Viking is committed to protecting the privacy, security and confidentiality of personal information we collect and handle.
This Privacy Policy explains how The AI Viking collects, uses, stores, discloses and protects personal information when you visit our website, contact us, engage our services, use systems or automations developed by us, or otherwise interact with our business.
This Privacy Policy is intended to reflect our obligations under applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
The AI Viking provides artificial intelligence, business automation, systems integration, workflow design, software implementation and business consulting services.
Our services may involve connecting, configuring or developing systems that process information on behalf of our clients.
The types of personal information we collect depend on how you interact with us and the services we provide.
This may include:
We aim to collect only information reasonably necessary for our business activities and the services being provided.
As part of providing automation, AI, integration and consulting services, we may process information contained within systems operated by our clients.
Depending on the client’s business, this may include information relating to their customers, employees, contractors, suppliers or other third parties.
Examples may include:
Where we process this information on behalf of a client, the client generally remains responsible for determining why the information is collected and how it is used.
We will only access and process client data to the extent reasonably required to provide, maintain, troubleshoot, improve or support the services we have been engaged to provide, or as otherwise authorised by the client or required by law.
We may collect personal information directly from you when you:
We may also receive information through third-party platforms and services used in connection with our business or the services we provide.
We may use personal information to:
We may also use contact information to communicate with existing or prospective clients about services that may be relevant to them, subject to applicable marketing and spam laws.
Our services may involve the use of artificial intelligence, machine learning and automated processing technologies.
Depending on the system being developed, information may be processed by AI services to perform functions such as:
The specific use of AI depends on the services requested by the client.
We take reasonable steps to configure systems so that information is only sent to third-party AI or technology providers where required for the intended workflow.
Clients are responsible for ensuring that information they instruct us to process through AI or automated systems may lawfully be used for that purpose.
Our services rely on third-party technology providers.
Information may therefore be processed, stored or transmitted through third-party platforms used to provide our services.
These may include providers of:
The specific platforms used may differ between clients and projects.
Third-party providers operate under their own privacy policies, terms and security practices. While we take reasonable care when selecting and configuring providers, we do not control the independent operation of third-party platforms.
Some technology providers we use may operate infrastructure or store and process information outside Australia.
As a result, personal information may be transmitted to, stored in or processed in other countries.
The location of processing may depend on the infrastructure and policies of the relevant third-party provider.
Where reasonably practicable, we take steps to use reputable providers and appropriately configure the services used to process client information.
By engaging our services, clients acknowledge that the operation of modern cloud, automation and AI technologies may involve international data processing.
To provide our services, clients may grant us access to software platforms, databases, email accounts, automation systems or other business systems.
We will only use this access for legitimate purposes connected with the services we have been engaged to provide.
Clients should provide the minimum level of access reasonably required for us to perform our work.
Where possible, individual user accounts, role-based permissions and secure authentication methods should be used rather than shared credentials.
Clients remain responsible for managing their own users, permissions and internal security practices unless we have specifically agreed to manage those functions.
We take reasonable steps to protect personal information and client data against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the circumstances, these measures may include:
However, no internet-connected system, cloud platform or electronic transmission method can be guaranteed to be completely secure.
If we become aware of a suspected data breach involving information under our control, we may investigate the incident and take reasonable steps to contain and remediate it.
Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will take appropriate steps in accordance with those obligations.
Where an incident relates primarily to information controlled by one of our clients, we may notify and cooperate with that client so they can assess and manage their own legal obligations.
We retain personal information and client information only for as long as reasonably required for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate interests.
Information may remain within backups or third-party systems for additional periods according to the technical operation and retention policies of those systems.
When information is no longer reasonably required, we may delete, de-identify or securely dispose of it where practicable and legally appropriate.
Our website may use cookies and similar technologies to operate the website, understand visitor behaviour, measure website performance and improve our marketing.
Information collected may include:
You may be able to disable cookies through your browser settings. Doing so may affect certain website functionality.
We may use contact information to communicate with you about our services, business updates or information we believe may be relevant to your business.
You may opt out of marketing communications at any time by using an unsubscribe function where provided or contacting us directly.
We will endeavour to comply with applicable requirements under the Spam Act 2003 (Cth).
Where payments are processed using third-party payment processors, payment information may be collected and processed directly by those providers.
We may receive transaction information necessary to confirm payments and maintain accounting records.
We do not intentionally store complete credit card information unless specifically required and appropriately secured.
We do not generally require sensitive information to provide our services.
If sensitive information is provided to us or processed through a client system, we will handle it in accordance with applicable legal requirements and only where reasonably necessary for the relevant purpose.
Clients should avoid providing sensitive information unless it is genuinely required for the service or workflow being implemented.
Our services are designed primarily for businesses and are not directed towards children.
We do not knowingly collect personal information directly from children through our website unless it is reasonably necessary and permitted by law.
You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.
We may need to verify your identity before providing access or making changes.
In some circumstances, applicable law may permit us to refuse access or correction. If this occurs, we will provide an explanation where required.
Clients using our automation, AI or integration services are responsible for ensuring that their own collection and use of personal information complies with applicable privacy, employment, surveillance, marketing and other laws.
This includes ensuring that appropriate privacy notices, consents and contractual arrangements are in place where required.
Our provision of technology or automation services does not transfer a client’s legal obligations relating to its own customers, employees, contractors or other individuals to The AI Viking.
Our website or systems may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of independent third-party websites.
You should review the privacy policies of those services before providing personal information.
If you have concerns about how we have handled your personal information, please contact us using the details below.
We will review your concern and endeavour to respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law applies, you may have the right to contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website with the date of the latest update.
Your continued use of our website or services following an update will be subject to the current version of this Privacy Policy.
For privacy enquiries, requests or complaints, please contact us through our contact form below.
This Privacy Policy explains how The AI Viking collects, uses, stores, discloses and protects personal information when you visit our website, contact us, engage our services, use systems or automations developed by us, or otherwise interact with our business.
This Privacy Policy is intended to reflect our obligations under applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
The AI Viking provides artificial intelligence, business automation, systems integration, workflow design, software implementation and business consulting services.
Our services may involve connecting, configuring or developing systems that process information on behalf of our clients.
The types of personal information we collect depend on how you interact with us and the services we provide.
This may include:
We aim to collect only information reasonably necessary for our business activities and the services being provided.
As part of providing automation, AI, integration and consulting services, we may process information contained within systems operated by our clients.
Depending on the client’s business, this may include information relating to their customers, employees, contractors, suppliers or other third parties.
Examples may include:
Where we process this information on behalf of a client, the client generally remains responsible for determining why the information is collected and how it is used.
We will only access and process client data to the extent reasonably required to provide, maintain, troubleshoot, improve or support the services we have been engaged to provide, or as otherwise authorised by the client or required by law.
We may collect personal information directly from you when you:
We may also receive information through third-party platforms and services used in connection with our business or the services we provide.
We may use personal information to:
We may also use contact information to communicate with existing or prospective clients about services that may be relevant to them, subject to applicable marketing and spam laws.
Our services may involve the use of artificial intelligence, machine learning and automated processing technologies.
Depending on the system being developed, information may be processed by AI services to perform functions such as:
The specific use of AI depends on the services requested by the client.
We take reasonable steps to configure systems so that information is only sent to third-party AI or technology providers where required for the intended workflow.
Clients are responsible for ensuring that information they instruct us to process through AI or automated systems may lawfully be used for that purpose.
Our services rely on third-party technology providers.
Information may therefore be processed, stored or transmitted through third-party platforms used to provide our services.
These may include providers of:
The specific platforms used may differ between clients and projects.
Third-party providers operate under their own privacy policies, terms and security practices. While we take reasonable care when selecting and configuring providers, we do not control the independent operation of third-party platforms.
Some technology providers we use may operate infrastructure or store and process information outside Australia.
As a result, personal information may be transmitted to, stored in or processed in other countries.
The location of processing may depend on the infrastructure and policies of the relevant third-party provider.
Where reasonably practicable, we take steps to use reputable providers and appropriately configure the services used to process client information.
By engaging our services, clients acknowledge that the operation of modern cloud, automation and AI technologies may involve international data processing.
To provide our services, clients may grant us access to software platforms, databases, email accounts, automation systems or other business systems.
We will only use this access for legitimate purposes connected with the services we have been engaged to provide.
Clients should provide the minimum level of access reasonably required for us to perform our work.
Where possible, individual user accounts, role-based permissions and secure authentication methods should be used rather than shared credentials.
Clients remain responsible for managing their own users, permissions and internal security practices unless we have specifically agreed to manage those functions.
We take reasonable steps to protect personal information and client data against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the circumstances, these measures may include:
However, no internet-connected system, cloud platform or electronic transmission method can be guaranteed to be completely secure.
If we become aware of a suspected data breach involving information under our control, we may investigate the incident and take reasonable steps to contain and remediate it.
Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will take appropriate steps in accordance with those obligations.
Where an incident relates primarily to information controlled by one of our clients, we may notify and cooperate with that client so they can assess and manage their own legal obligations.
We retain personal information and client information only for as long as reasonably required for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, comply with legal obligations or protect our legitimate interests.
Information may remain within backups or third-party systems for additional periods according to the technical operation and retention policies of those systems.
When information is no longer reasonably required, we may delete, de-identify or securely dispose of it where practicable and legally appropriate.
Our website may use cookies and similar technologies to operate the website, understand visitor behaviour, measure website performance and improve our marketing.
Information collected may include:
You may be able to disable cookies through your browser settings. Doing so may affect certain website functionality.
We may use contact information to communicate with you about our services, business updates or information we believe may be relevant to your business.
You may opt out of marketing communications at any time by using an unsubscribe function where provided or contacting us directly.
We will endeavour to comply with applicable requirements under the Spam Act 2003 (Cth).
Where payments are processed using third-party payment processors, payment information may be collected and processed directly by those providers.
We may receive transaction information necessary to confirm payments and maintain accounting records.
We do not intentionally store complete credit card information unless specifically required and appropriately secured.
We do not generally require sensitive information to provide our services.
If sensitive information is provided to us or processed through a client system, we will handle it in accordance with applicable legal requirements and only where reasonably necessary for the relevant purpose.
Clients should avoid providing sensitive information unless it is genuinely required for the service or workflow being implemented.
Our services are designed primarily for businesses and are not directed towards children.
We do not knowingly collect personal information directly from children through our website unless it is reasonably necessary and permitted by law.
You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.
We may need to verify your identity before providing access or making changes.
In some circumstances, applicable law may permit us to refuse access or correction. If this occurs, we will provide an explanation where required.
Clients using our automation, AI or integration services are responsible for ensuring that their own collection and use of personal information complies with applicable privacy, employment, surveillance, marketing and other laws.
This includes ensuring that appropriate privacy notices, consents and contractual arrangements are in place where required.
Our provision of technology or automation services does not transfer a client’s legal obligations relating to its own customers, employees, contractors or other individuals to The AI Viking.
Our website or systems may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of independent third-party websites.
You should review the privacy policies of those services before providing personal information.
If you have concerns about how we have handled your personal information, please contact us using the details below.
We will review your concern and endeavour to respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law applies, you may have the right to contact the Office of the Australian Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website with the date of the latest update.
Your continued use of our website or services following an update will be subject to the current version of this Privacy Policy.
For privacy enquiries, requests or complaints, please contact us through our contact form below.
The choice is yours.